• arrival hotel seehof walchsee
Safe travelling

for your and our safety

 

Holiday means one thing  - feeling good. We have developed a comprehensive security concept so that you can enjoy your days at the Seehof without worries. We have taken all measures necessary according to Austrian authority. Please note that the regulations and measures may differ from other countries and that the legal requirements are subject to change!

Our measures to protect you

The most important actions

  • We comply with the general requirements for distance and hygiene.
  • Signs in all areas of the hotel point out the hygiene and distance rules.
  • In the entrance areas (Lobby Seehof and Lobby Seeresidenz) floor stickers indicate the distance.
  • All service staff as well as our masseurs are obliged to wear a face mask.
  • Masks are necessary for guests in the public areas of the hotel, in the restaurant and especially at the buffet.
  • Disinfectant dispensers are available throughout the hotel.
  • In the restaurant area there are sufficient possibilities for hand disinfection, also disposable gloves are available. At the buffet, floor stickers indicate distance and direction.
  • The Seetenne as well as our restaurant closes at 10 pm due to official regulations.
  • Please follow the instructions of the staff and the information on the morning mail.
  • Recreational facilities and services can be used as usual (except steam saunas), subject to the rules.
  • In the wellness area, face mask protection must be worn in the entrance area, sanitary facilities and changing rooms.
  • Plexiglas panels have been integrated into the reception area. The access cards for the room are disinfected before being issued to the guest.
Cancellation conditions

What if I have to cancel my reservation?

NEW: Cancellation coverage also for COVID-19 disease despite pandemic status

Our insurance partner Europäische Reiseversicherung now also offers protection in case of Covid-19 illness. 

Our service for you:
We will cover 50% of the cost of your travel cover with the Europäische Reiseversicherung.
The amount will be deducted from your total hotel ​bill after your stay with us.
If you are actually unable to travel, you will receive a value voucher which will be credited to your next stay with us.

You can find further information and details at https://www.europaeische.at/.

ERV will provide cover in the event that you as the insured person are unable to commence or have to break off the trip,
  • because you have COVID-19 symptoms,
  • because your temperature is elevated, even if a later test result is negative,
  • because you tested positive for COVID-19 without showing symptoms,
  • because a close relative (*) or a person living in the same household falls ill with COVID-19 and your urgent presence is required,
  • because a close relative (*) in the same household falls ill with COVID-19 and you have to go into quarantine, or
  • because you are unable to travel during your stay due to your illness and have to extend your stay. Here you are covered within the framework of involuntary holiday extension.
Local community

together we are strong

In public spaces, a minimum distance of one metre must be maintained to all people not living in the same household. The wearing of a face mask covering the nose and mouth is mandatory in the following situations: in (food) shops, on the premises of service providers and in all forms of customer contact, on public transport and in taxis, at indoor events (except when sitting in your assigned seat), in cable cars, funicular railways, coaches and in sightseeing boat, in local authority buildings, in schools outside the classroom, in pharmacies, nursing homes, hospitals and health resorts, and in places where health and care services are provided

Keep at least 1 meter distance to other people outside your own visitor group. Due to official regulations, there is a uniform closing time at 22:00. Guests must also wear masks. Due due official regulations all gastronomy is closed until November 30.

The following measures are demanded of the cable cars in the region:  Maintain the 1 meter safety distance, keep a distance of 1 meter, especially when queuing and wear a face mask in gondolas and lifts.

More information about the current situation can be found here.

Holiday at the Seehof

Do you have further questions about the current situation?

Do not hesitate to contact us!